What are the benefits of good conflict management skills
When we lead other people in a workplace, conflict is certain to arise. In work groups, critical discussions on tasks and direction often draw out competing ideas. Differences stemming from diversity and varied perspectives also contribute. The ability to efficiently work through and establish conflict often distinguishes a high-performing business or work group from one that falters or fails to perform.
Conflict management workshop in Singapore can either impede the effectiveness of a workplace or group or lead to better decisions and results. If we uphold emotions, take an equally respectful approach, listen to challenging ideas and methodically discuss, conflict can result in the best overall decision or solution. This is largely the point of work teams used by many organizations; we get multiple perspectives and deeper consideration of alternatives. Though, participants should have open minds and a motivation to listen to other perspectives while also sharing their own.
Without conflict resolution, group harmony can erode and interpersonal and group bitterness can develop. This is particularly true when conflicts become personal and people see disagreements as attacks rather than potentially productive. Emotional intelligence, genuine respect for others and tolerance for differences contribute greatly to positive group outcomes. Over time, conflict resolution can truly become a group skill as well as an individual one. Groups start to gain more comfort with their own developed conflict resolution techniques.
Unresolved conflict increases stress, which often contributes to higher rates of employee absences and turnover. Thus, conflict resolution skills can help individuals and work teams better manage stress. This allows for a more optimistic view of interpersonal and group communication, which often builds on the benefits of these relationships. Stress and tension can create a snowball effect where relationships begin a downhill slide that is hard to recover from.
When we use conflict resolution to work together and discuss multiple thoughts, our personal knowledge base grows. We may develop an appreciation for different ways of looking at things not previously considered. We may also increase our awareness of different cultures and backgrounds that affect the way people view the world and communicate ideas. This provides us with a greater ability to join in future discussions and conflicts and to effectively get involved in new work relationships and groups.
Teaching effective conflict management requires a lot of time and commitment. One of the ways to further engage our students in the conflict resolution process is to help them understand why conflict resolution is beneficial in the first place. If students cannot see the need to effectively resolve conflicts they will not engage in the process, and our efforts to develop these skills in our students will be unsuccessful.
Sometimes our students may get discouraged with the conflict resolution process. They may refuse to see the need or desirability of resolving conflicts effectively. After all, it takes a lot of time and energy to resolve a conflict or find a solution. When this happens, remind them of these key advantages to successful conflict resolution. To read more about diversity training in Singapore check here.